Privacy Policy
Last Updated: March 24, 2026
Hampstead Guitar, LLC, doing business as Fretprints (“Fretprints,” “we,” “us,” or “our”), is committed to protecting your privacy and complying with applicable data protection laws, including the European Union General Data Protection Regulation (GDPR), the UK General Data Protection Regulation (UK GDPR), and the California Consumer Privacy Act (CCPA). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit fretprints.com (the “Website”), create an account, subscribe to our membership, participate in community features, or otherwise interact with our services (collectively, the “Services”).
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue use of the Services.
1. Information We Collect
Information You Provide Directly: When you register for an account, subscribe to a membership, purchase products, sign up for our newsletter, participate in community forums or chat, submit feedback, or contact us, we may collect your name, email address, username, password, mailing address, phone number, and any other information you voluntarily provide.
Payment Information: When you subscribe to a membership or make a purchase, your payment is processed securely by our third-party payment processors, Stripe and PayPal. We do not store your full credit card number or bank account details on our servers. These payment processors handle your financial data in accordance with PCI-DSS security standards. We may receive limited transaction details such as the last four digits of your card, transaction amounts, and billing address for record-keeping purposes.
Social Login Data: If you choose to register or log in using a third-party social login service (such as Google or Facebook), we may receive your name, email address, and profile information as permitted by the social login provider and your account settings on that platform.
Community and User-Generated Content: When you participate in our community forums, chat, feedback features, or livestream interactions, your username and any content you post (including text, recordings, or other submissions) may be visible to other members. Please be mindful of the personal information you share in community areas.
Automatically Collected Information: When you visit our Website, we automatically collect certain technical data through server logs, cookies, and analytics tools. This includes your IP address, browser type, operating system, device information, referring URLs, pages viewed, time and date of your visit, duration of your visit, and interaction patterns with our content.
2. How We Use Your Information
We use the information we collect for the following purposes: to provide, operate, maintain, and improve the Services, including membership access, lesson content, interactive exercises, and community features; to process subscriptions, payments, and related transactions; to create and manage your account; to communicate with you about your account, subscription status, new content, updates, and support requests; to send marketing communications such as newsletters, if you have opted in (you may opt out at any time); to personalize your experience and deliver relevant content; to monitor and analyze usage trends to improve the Website and Services; to detect, prevent, and address fraud, abuse, or security issues; and to comply with applicable legal obligations.
3. Legal Basis for Processing (EEA/UK Users)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data based on one or more of the following legal grounds: performance of a contract with you (for example, to provide your membership and process payments); your consent (for example, for marketing communications and non-essential cookies); our legitimate interests (for example, to improve and secure our Services, analyze usage patterns, and prevent fraud), provided these do not override your fundamental rights; and compliance with a legal obligation to which we are subject.
4. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies. A cookie is a small data file placed on your device that helps us understand how visitors use our site. We use a GDPR-compliant cookie consent tool to allow you to manage your cookie preferences. Upon your first visit, you will be presented with a cookie consent banner where you can accept or decline non-essential cookies.
Essential Cookies: These are necessary for the Website to function properly, including session management and security. They cannot be disabled.
Analytics Cookies: We use Google Analytics to collect aggregated, anonymized data about website traffic and user behavior. Google Analytics uses cookies to gather this information. You can opt out of Google Analytics tracking by visiting https://tools.google.com/dlpage/gaoptout.
Third-Party Cookies: Our Website embeds content from third-party services such as YouTube and Soundslice. These services may set their own cookies when you interact with embedded content. Please review the privacy policies of these services for details.
You can manage or disable cookies through your browser settings or through the cookie consent tool on our Website. Disabling cookies may affect the functionality of certain features.
5. Email Marketing
We use Kit (formerly ConvertKit) as our email marketing platform. If you subscribe to our newsletter or opt in to receive marketing communications, your email address and name will be shared with Kit for the purpose of delivering those emails. We do not sell, rent, or share your email address with any other third party for marketing purposes. Every marketing email includes an unsubscribe link, and you may opt out at any time. Transactional emails related to your account or subscription are not considered marketing and will continue to be sent as necessary.
6. Third-Party Services
Our Website relies on several third-party services to operate. These include:
Stripe and PayPal for payment processing; MemberPress for membership and subscription management; Kit (ConvertKit) for email marketing; Google Analytics for website analytics; YouTube for embedded video content; Soundslice for interactive notation, exercises, and backing tracks; Social login providers (such as Google or Facebook) for authentication; and WP Cerber for website security.
Each of these services has its own privacy policy governing how they handle your data. We encourage you to review their respective policies. Our Website may also contain links to external websites, and we are not responsible for the privacy practices of those sites.
7. Data Sharing and Disclosure
We do not sell your personal information. We may share your personal data only in the following circumstances: with trusted third-party service providers who assist us in operating the Services (as described above), who are contractually obligated to protect your data; if required by law, court order, or government regulation; to enforce our Terms of Service or protect the rights, property, or safety of Fretprints, our users, or others; and in connection with a merger, acquisition, or sale of assets, in which case your data would remain subject to the protections described in this Privacy Policy.
8. International Data Transfers
Fretprints is operated from the United States. If you are accessing the Services from outside the United States, including from the EEA, UK, or other jurisdictions, please be aware that your personal data will be transferred to, stored, and processed in the United States. By using the Services, you consent to this transfer. Where required by applicable law, we rely on appropriate safeguards for international data transfers, such as Standard Contractual Clauses approved by the European Commission.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. If you cancel your membership or request account deletion, we will delete or anonymize your personal data within a reasonable timeframe, except where we are required by law to retain certain records.
10. Data Security
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure server infrastructure, encrypted payment processing, restricted access to personal data, and regular security monitoring through WP Cerber. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. Children’s Privacy
The Services are not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete that information promptly.
12. Your Rights
Depending on your location, you may have certain rights regarding your personal data. These may include the right to access the personal data we hold about you; the right to request correction of inaccurate data; the right to request deletion of your data (the “right to be forgotten”); the right to restrict or object to our processing of your data; the right to data portability (receiving your data in a structured, machine-readable format); the right to withdraw consent at any time where processing is based on consent; and the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.
For California Residents (CCPA): You have the right to know what personal information we collect, use, and disclose. You have the right to request deletion of your personal information. You have the right to opt out of the sale of your personal information (we do not sell personal information). You have the right to non-discrimination for exercising your privacy rights.
To exercise any of these rights, please contact us using the information below. We will respond to your request within the timeframe required by applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. Any changes will be posted on this page with a revised “Last Updated” date. For material changes, we will provide notice through the Website or by email. We encourage you to review this page periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Hampstead Guitar, LLC
2219 York Rd
Ste 400 #1020
Timonium, MD 21093
Email: jim@fretprints.com
Website: fretprints.com
For GDPR-related inquiries, you may also contact us at the address above. If you are located in the EEA or UK and are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.